Privacy Policy

Last Updated: 27 Aug 2026

1. Introduction

ApexBilling ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing platform.

Please read this policy carefully. By using our platform, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

• Full Name - For account identification
• Email Address - For communication and notifications
• Phone Number - For account recovery and support
• Business Details - Company name, address, GSTIN (if applicable)

2.2 Invoice & Business Data

• Customer Information - Names, addresses, and contact details of your customers
• Invoice Details - Invoice numbers, amounts, dates, payment status
• Product/Service Data - Items, descriptions, and pricing

2.3 Usage Data

• Platform Activity - Features you use, pages visited, time spent
• Device Information - Browser type, IP address, operating system
• Cookies - Session data and preferences

3. How We Use Your Information

We use your information for the following purposes:

• ✅ To create and manage your account, invoices, and customers
• ✅ To send you invoice notifications, reminders, and updates
• ✅ To provide customer support and respond to inquiries
• ✅ To improve and personalize your experience on our platform
• ✅ To ensure compliance with legal and regulatory requirements
• ✅ To process payments and prevent fraud

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity - To fulfill our agreement and provide services
• Legitimate Interests - To improve and secure our platform
• Legal Compliance - To comply with applicable laws and regulations
• Consent - Where you have given explicit consent

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Providers - Third-party vendors who help us operate our platform (e.g., hosting, payment processing)
• Legal Authorities - If required by law or to protect our rights
• Business Partners - Only with your explicit consent

6. Data Security

We implement industry-standard security measures to protect your data:

• 🔐 SSL Encryption - All data transmitted is encrypted
• 🔐 Secure Storage - Data is stored in secure databases
• 🔐 Access Control - Only authorized personnel have access
• 🔐 Regular Security Audits - Ongoing security monitoring

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts - Data is retained while your account is active
• Inactive Accounts - Data is retained for up to 3 years after account closure
• Invoices - Legal requirement to retain for 8 years
• Marketing Data - Retained until consent is withdrawn

8. Your Rights

You have the following rights regarding your personal data:

• ✅ Right to Access - Request a copy of your data
• ✅ Right to Rectification - Correct inaccurate data
• ✅ Right to Erasure - Request deletion of your data
• ✅ Right to Restrict Processing - Limit how we use your data
• ✅ Right to Data Portability - Receive your data in a portable format
• ✅ Right to Object - Object to processing of your data
• ✅ Right to Withdraw Consent - Withdraw consent at any time

9. Cookies

We use cookies to enhance your experience on our platform. Cookies are small text files stored on your device.

• Essential Cookies - Required for platform functionality
• Preference Cookies - Remember your settings and preferences
• Analytics Cookies - Help us understand how you use our platform

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• 📧 Sending an email notification
• 📢 Posting a notice on our platform
• 📅 Updating the "Last Updated" date

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: